Customer Experience Manager
Freshmax is an example of a New Zealand company who began their business on our shores, and via a number of acquisitions and large-scale growth strategies, now employ over 400 people in 14 regional locations across Australia, New Zealand, USA, and Canada. Solarix has been alongside Freshmax since 2011 providing Managed WAN services.
Prior to Solarix coming onboard, Freshmax had become dissatisfied with their previous provider – daily disconnects off the network and system failures were the norm.
It was quickly established that centralised systems onto one managed services platform located in a resilient data centre would significantly improve operational performance while reducing costs. This needed to be done in both New Zealand and Australia with seamless communication between both platforms. A future-proof high performance WAN was the order.
“I was particularly price sensitive, but I knew what I wanted in terms of quality of service and network links”, explains Mathew Reynolds, Group IT Manager, Freshmax.
“I talked to one of my contacts inside Telstra and said, ‘who can sell me this?’, and they said ‘Solarix’, so we engaged Solarix and they really answered all my questions. Their technical team was very accomplished, and really, as much as anything, that sold us on what they could do and how they could set it up.”
In Australia, Freshmax has grown by acquisition and each company had their own network services contract in place. Consolidating all services with 1 provider was a logical step and careful planning and management of the cutover from incumbent providers, as contracts ran out, was essential. Solarix’s project management and service delivery teams managed the cutovers seamlessly. With the Australian WAN deployment completed Freshmax now has full visibility of all its network resources and the ability to work with one provider for all its needs.
“The Australian market is quite different to the New Zealand market in that WAN networks seem to be particularly problematic. The idea was that Solarix would be able to manage the pain of getting services installed in Australia so that I wouldn’t have to. It’s worked well.”
According to Mathew, even though productising network services simplifies the order process, the way Solarix offers bespoke services means customers can take advantage of new technology as and when it comes to market.
“As long as you check carefully that it does what you needed it to do, then you’re on to a winner because you got the technology early and you get a say in its genesis, which is great!”