Our Customer Self Management Portal, mysolarix, is now LIVE!

Our Customer Self Management Portal, mysolarix, is now LIVE!

We’re incredibly excited to announce that we’re launching the first of 4 Drops of our customer portal, mysolarix today. mysolarix will, over time, become the epicentre of your quoting, ordering and service management for Solarix products and services.

Drop 1 of mysolarix will allow you to create, edit and manage users of the portal and all the contacts pertinent to our relationship, including primary contacts, billing contacts, NOC notification contacts and more. It will also allow you to view all the services you have with Solarix and high level details about these services. You’ll be able to log support tickets against these services and manage your support tickets through mysolarix from initiation to resolution. Lastly, you’ll be able to view your latest and historical spend with Solarix and also the invoices associated with your services, dating back 6 months.

In future releases we’ll build on this capability and we’ll expand functionality, visibility and control in each of the 3 upcoming Drops scheduled over the next 9 months.

Exciting new features in Drop 2 will include Copper and Fibre service quoting and ordering, Internet service ordering and changes, point to point service provisioning, including AWS, Microsoft Azure and a number of other cloud providers as well as expanded billing functionality and detailed reporting.

Just imagine what we have in store for you in Drops 3 and 4!

To gain access to the portal, you have to be an existing Solarix customer and you can request logon information by clicking the register button below. We’ll email you a temporary password to this email address at which point you’ll be asked to log in and change your password. 

As always we’ve tried to ensure mysolarix is bug free and all data accurate. If you do, however, find anything that’s out of place, please email us at bugs@mysolarix.co.nz with a screenshot of the issue you’ve found.

If you’d like to speak to us about what the future holds for mysolarix, please do not hesitate to get in touch with us.

The Team at Solarix

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